We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

Safe Scents Candles refunds, returns and exchanges must be initialized via email. If your return is accepted, instructions will be emailed to you on how to proceed in the return process. Items sent back to us without first requesting a return will not be accepted.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return question at shopsafescents@gmail.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Products used cannot be returned or exchanged. If you believe the item is defective, contact our customer support team. If the item is deemed faulty, a replacement item will be shipped to you or you will be provided with store credit. 

Returns / Exchanges eligible for a refund or replacement

• The wrong item was received
• The item was delivered damaged or broken (images required)
• The item is defective (images required)

Returns / Exchanges that will require self-paid return shipping

• Unused items that are no longer wanted
• Any reason for return that is not listed in the refund or replacement section above

You will be notified once we’ve received and inspected your return, and we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.